Transform Your Contact Center Into a Profit Center
Create intelligent, scalable and cost‑effective customer experiences with cloud‑based contact centers powered by Amazon Connect and Salesforce Service Cloud Voice.
Is Your Legacy Contact Center Holding Your Business Back?
Fragmented Customer View
Your agents lack a single view of the customer, leading to repetitive conversations and a disconnected experience.
High Operational Costs
On‑premise systems come with hefty licensing fees, hardware maintenance and no ability to scale up or down with demand.
Agent Burnout & Attrition
Repetitive, low‑value tasks wear out your agents, leading to high turnover and poor service quality.
Lack of Actionable Insights
Valuable intelligence is trapped in call recordings and transcripts, preventing data‑driven decisions.
Our Proven Path to Modernization
Discovery & Strategy
We map your customer journeys and define the KPIs that matter most, ensuring the technical solution aligns with your goals.
Implementation & Integration
Certified experts build and configure Amazon Connect & Service Cloud Voice, integrating them with your CRM and tools.
AI‑Powered Optimization
Add intelligent chatbots, analytics and agent assist to automate routine inquiries and surface actionable insights.
Continuous Evolution
We provide ongoing support, WFM integration and managed services so your contact center grows with your business.
Real Results from Modernization
40%↓
Average wait time reduction after migrating to Amazon Connect.
95%+
System uptime maintained during peak seasons.
15 pt↑
Increase in customer satisfaction (CSAT) scores.
Our Contact Center Modernization Services
Amazon Connect & Service Cloud Voice
End‑to‑end setup, configuration and deployment of cloud contact center platforms by certified experts.
Custom IVR & Lex Chatbots
Design and build intelligent natural‑language chatbots and IVR flows to resolve customer issues faster.
Analytics & Reporting Dashboards
Unlock the data in your conversations with custom dashboards that track sentiment, topics and agent performance.
Deep CRM Integration
Integrate your contact center with Salesforce, Zendesk and other CRM platforms for a 360‑degree customer view.
Workforce Management Integration
Optimize scheduling, forecasting and agent productivity with leading WFM tools.
AI‑Powered Agent Assist
Provide real‑time guidance and automate post‑call work to reduce handle time and improve accuracy.
Proven Results, Real‑World Impact
Client: A leading national logistics firm.
Challenge: Their on‑premise phone system couldn’t handle 50 % call volume spikes during peak seasons, causing long wait times and abandoned calls.
Solution: PrismTech designed and implemented a fully scalable Amazon Connect platform with an intelligent Lex bot to automate common inquiries and route complex issues to the right agent.
Result: The client achieved a 40 % reduction in wait times, 95 % uptime during peak periods and a 15‑point increase in CSAT.
Ready to Transform Your Customer Experience?
Let’s have a no‑obligation conversation about your challenges and goals. Our free assessment will provide a clear, actionable roadmap for modernizing your contact center.