Modernize Your Contact Center
Deliver AI‑powered conversations, omnichannel engagement and actionable insights—without the complexity. PrismTech designs and deploys Amazon Connect solutions tailored to your business.
Speak to an ExpertKey Capabilities
AI‑Powered Conversations
Leverage Amazon Lex and generative AI to automate customer interactions, transcribe calls and coach agents in real time.
Omnichannel Engagement
Provide seamless voice, chat and digital engagement within a single interface for agents and customers.
Open APIs & Integrations
Connect to CRM, workforce tools and custom back‑end systems through an open, serverless architecture.
Actionable Analytics
Gain insights with real‑time and historical analytics to continually refine customer journeys and agent performance.
Proven Business Outcomes
241% ROI
According to a Forrester TEI study, organisations adopting Amazon Connect achieve a 241% return on investment【190668191349764†L90-L123】.
31% Lower Costs
Reduce subscription and usage expenses by up to 31% through pay‑as‑you‑go pricing models【190668191349764†L90-L123】.
60% Less Admin
Cut system administration effort by 60% with simplified setup and management【190668191349764†L90-L123】.
20% Shorter Handling
Streamline call routing and reduce average handle time by up to 20%【190668191349764†L130-L143】.
Rapid Deployment Program
1. Discovery & Consultation
We meet with your team to understand goals, existing systems and customer experience pain points.
2. Architecture & Design
Our architects design a scalable Amazon Connect solution with integrations, routing and AI features.
3. Build & Integration
We configure IVR flows, contact routing, AI assistants and connect to your CRM or ERP systems.
4. Training & Go‑Live Support
We train your agents and provide post‑launch support to ensure a smooth transition to the new platform.
Frequently Asked Questions
What is Amazon Connect?
Amazon Connect is a fully managed, cloud‑based contact centre service that makes it easy to deliver better customer experiences at lower cost.
Can it integrate with our current systems?
Yes. Amazon Connect provides robust APIs and event streaming to integrate with CRMs, databases, order management and other systems.
Is it secure and compliant?
Amazon Connect runs on AWS’s secure infrastructure and complies with industry standards such as PCI DSS and GDPR.
How long does migration take?
Implementation timelines vary, but our rapid deployment program can have you up and running in weeks instead of months.