Modernizing Enterprise Technology with Precision & Impact
Prism Tech Consulting Inc. is a leading technology consultancy dedicated to transforming customer engagement and modernizing critical enterprise systems. Founded in 2021 by industry veterans, we empower government agencies and enterprises through cloud migration, AI-driven automation, custom application development, and strategic staffing.
In a short time, we have established a proven track record of generating significant value and ROI for our clients, achieving over $1 million in revenue by delivering measurable results and substantial cost savings. Our work with various state agencies showcases our commitment to building efficient, modern solutions that serve the public good.
Our Core Expertise:
- Contact Center Modernization: Build state-of-the-art, AI-powered contact centers on AWS using Amazon Connect.
- AI & Data Analytics: Transform unstructured conversation data into actionable intelligence with AI/ML.
- Custom Application Development: Design and build secure, scalable applications that solve unique challenges.
- Cloud Migration & Modernization: Move and optimize legacy systems in the AWS cloud for agility and savings.
Our Mission
Our mission is to be the premier technology partner for businesses ready to transform their customer and employee experiences. We achieve this by guiding our clients from outdated, inefficient systems to innovative, feature-rich cloud solutions that drive tangible business results.
- Modernize Every Interaction: We specialize in architecting and deploying state-of-the-art, AI-powered contact centers on the AWS cloud. By expertly implementing Amazon Connect, we help our clients slash operational costs, dramatically improve customer satisfaction, and turn their service centers into powerful engines for growth.
- Unlock Data-Driven Intelligence: We believe the most valuable insights are hidden in your customer conversations. We leverage the power of Artificial Intelligence and Machine Learning (AI/ML) to analyze this data, providing actionable intelligence that predicts customer needs, automates routine tasks, and empowers your team to make smarter, faster decisions.
- Build for the Future: We solve unique business challenges by developing secure, scalable custom applications and executing flawless cloud migrations. Our focus is on building robust technology foundations that not only solve today’s problems but also create a secure and agile platform for future innovation and risk mitigation.
- Deliver Measurable Outcomes: Our ultimate goal is our clients’ success. Every solution we build is designed to deliver a strong, unified experience that leads directly to increased sales, reduced operational friction, and lasting market leadership.
We partner closely with clients to understand their unique challenges and design tailored solutions that drive efficiency and better decision-making.
- Cloud Contact Center Modernization: We design, build, and launch scalable Amazon Connect solutions, integrating them with leading CRMs to deliver seamless omnichannel support.
- Customer Experience Automation: Our AI experts leverage Amazon Lex, Contact Lens, and bespoke chatbots to automate self-service, analyze sentiment, and improve satisfaction while reducing handle time.
- Application Migration & Modernization: We securely migrate and modernize legacy applications to AWS using lift-and-shift, replatforming, and microservices, ensuring compliance for sensitive workloads.
- AI & Data Services: From conversational AI to predictive analytics, we help agencies harness artificial intelligence to drive efficiency and innovation.
- Managed Engineering & Staff Augmentation: We provide access to our pool of certified project managers, senior architects, data engineers, and QA specialists to accelerate software delivery and support mission-critical systems.
As a privately held C-corporation based in Alpharetta, GA, we serve clients across the U.S. We are driven by innovation, integrity, and a passion for customer success.
Ready to modernize your technology infrastructure? Explore our case studies or contact us to discuss a solution tailored to your specific challenges.