Frequently Asked Questions
We’re here to answer your questions about our services, technologies and how we help your organization thrive with modern, AI‑powered solutions.
General
What services does Prism Tech Consulting provide?
We specialise in modernising customer contact centres (using Amazon Connect and Service Cloud Voice), AI & data‑analytics solutions, custom application development & modernisation, cloud migration and DevOps. Each service is tailored to your business goals to improve both customer and employee experiences.
Which industries do you serve?
Our team serves a diverse range of industries including public sector, healthcare & life sciences, financial services, logistics, and technology. We understand the unique challenges and regulatory requirements in each domain and provide customised solutions.
What technologies do you specialise in?
We are experts in Amazon Connect, AWS cloud services (EC2, Lambda, S3, DynamoDB), Salesforce Service Cloud Voice, AI and machine learning tools (Lex, SageMaker), analytics platforms (Redshift, QuickSight) and modern application development frameworks. Our team continually evaluates emerging technologies to provide the best solutions for our clients.
Why choose Prism Tech over other consultancies?
Unlike general IT firms, we are laser focused on customer‑experience modernisation and data‑driven digital transformation. Our proven methodologies, certified experts and strategic partnerships enable us to deliver measurable results—up to 241 % ROI and 31 % cost reduction according to the Forrester Total Economic Impact study【190668191349764†L90-L135】.
Implementation & Security
How quickly can you deploy a modern contact centre?
Our Rapid Deployment Programme follows four phases—discovery & strategy, architecture & design, build & integration, and training & go‑live. This streamlined approach enables many organisations to launch a fully featured cloud contact centre in a matter of weeks.
How do you ensure data security and compliance?
We adhere to industry best practices and compliance frameworks, including encryption at rest and in transit, role‑based access control, and adherence to GDPR, HIPAA, and other regulatory standards. Our solutions are designed with security by default.
Can you integrate with our existing CRM and workforce management systems?
Yes. We have extensive experience integrating cloud contact centres with CRM platforms (Salesforce, Microsoft Dynamics), workforce management tools, ERP systems and custom databases. Our open API approach ensures seamless interoperability.
Do you provide ongoing support after deployment?
Absolutely. Our engagement does not end at go‑live. We offer managed services, continuous optimisation and training to ensure your contact centre or application continues to meet evolving business needs.
Still Have Questions?
We’re ready to help. Get in touch for a free consultation and learn how we can tailor our solutions to your unique needs.
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