Unlock the Data in Your Conversations
Drive Smarter Business Decisions
Unlock the Data in Your Conversations. Drive Smarter Business Decisions.
Are You Flying Blind? Common Data Challenges We Solve
Your business generates a massive amount of data every day. But without the right tools, your most valuable insights remain locked away in call transcripts, chat logs, and disconnected systems. We help you overcome the data challenges that are holding you back.
- Untapped Customer Intelligence: You know your customers are telling you what they want, but valuable feedback is trapped in thousands of hours of unstructured conversation data.
- Reactive Problem-Solving: You’re constantly reacting to issues like customer churn instead of proactively identifying at-risk customers and preventing problems before they happen.
- Inefficient Manual Processes: Your teams are spending countless hours on repetitive, manual tasks that are ripe for intelligent automation.
- Missed Revenue Opportunities: You lack the insights to identify hidden cross-sell and up-sell opportunities that occur in everyday customer interactions.
From Data to Decisions: Our Approach
We provide a clear, structured path to harness the power of your data. Our methodology is focused on delivering practical, actionable insights that integrate directly into your business processes and drive measurable results.
- Data Aggregation & Cleansing: We start by unifying your data from disparate sources—including call recordings, CRM notes, and chat logs—into a single, clean, and analysis-ready dataset on the AWS cloud.
- ML Model Development & Training: Our data scientists develop and train custom machine learning models tailored to your specific business goals, whether it’s understanding customer sentiment, predicting behavior, or identifying topics.
- Insight Generation & Visualization: We translate complex model outputs into clear, intuitive business intelligence dashboards. We make it easy for your leadership team to understand the trends, patterns, and insights that matter most.
- Business Process Integration: The true power of AI is realized when insights trigger action. We help you embed this new intelligence directly into your workflows to automate processes, guide agent actions, and drive smarter decisions in real-time.
Our AI & Data Analytics Services
- Natural Language Processing (NLP): Analyze text and speech to automatically identify customer sentiment, emerging trends, and the root cause of service issues.
- Predictive Analytics: Build custom models to forecast customer behavior, predict churn likelihood, and identify high-value sales opportunities.
- Custom AWS Data Warehouses: Design and build scalable, secure data infrastructure on AWS to serve as the foundation for all your analytics initiatives.
- Business Intelligence (BI) Dashboarding: Create powerful, easy-to-understand dashboards using tools like Amazon QuickSight and Tableau to monitor KPIs and explore your data.
- Intelligent Automation: Develop AI-driven solutions to automate manual data entry, call summarization, and other repetitive back-office tasks.
- Custom Machine Learning Model Development: Go beyond off-the-shelf solutions with ML models built from the ground up to solve your unique business challenges.
Proven Results, Real-World Impact
Client: A Mid-Sized Financial Services Firm
Challenge: The company was struggling with a high rate of customer churn but couldn’t pinpoint the specific reasons. Their traditional surveys provided generic feedback, while the real answers were hidden in thousands of monthly support calls.
Solution: PrismTech deployed a custom NLP sentiment analysis model to process and analyze six months of call transcripts. The insights were visualized in a real-time dashboard that allowed managers to track sentiment drivers and agent performance.
Result: The firm identified the top three drivers of customer dissatisfaction and implemented targeted agent training. This led to a 15% reduction in customer churn within six months and a 20% increase in First Contact Resolution.
“The insights PrismTech unlocked were a game-changer. For the first time, we could clearly see why customers were leaving and take immediate action. Their work has had a direct and significant impact on our bottom line.”
—VP of Customer Experience, Financial Services Firm
Ready to Unlock the Power of Your Data?
Discover what’s really happening in your customer conversations. Schedule a complimentary demo to see how our AI and data solutions can provide the clarity you need to grow your business.